Installing Groove Agent 3 (Update from Version 1) on Mac OS Lion

It all seemed so simple. I wanted to install my trusty copy of Groove Agent 3 on a new Mac OS Lion box. The license is on my eLicenser already. So it should just be a quick insert-DVD-and-install job.

Shouldn't it?

Of course not.


#Fail...

I've been using Groove Agent for years now. My version 3 DVD was an upgrade disk from the original version 1. If you run that DVD's installer it says you have to have version 1 installed to upgrade. That seems fair enough.

Except you can't install Version 1 on Lion; it is an old PPC application, and Lion doesn't support Rosetta any more.

It's a deadly circle; I now legitimately own some (not inexpensive) software that I can't install. Pete is not a happy bunny.


Attempt 1: tech support

I sent a tech support email through my Steinberg account. Not with much hope, I have to admit.

That was ages ago. What do you think happened?

Yup, you're right. Not even got a "we've got your message and it's in a queue" reply.

Thanks, Steinberg. Thanks a bunch.

But where there's a will, there's a way...


Attempt 2: Check for updates on the website

The Groove Agent 3 support site has a few update installers available (which, naturally, need the full program installed first to be able to update).

There is also a new "full installer" for the Mac to replace the DVD's installer for first-time users. This shows great promise.

Once downloaded, I run the installer. "Insert the Content DVD" it asks (impolitely). OK, again this is fair enough. The content is enormous, and is on the DVD already so I shouldn't need to download that again. It also proves that I own the product I'm installing.

I insert my Groove Agent 3 DVD into the machine. The installer doesn't recognise it. No message. No hint. No continue button. It just sits there.

Of course, it's looking for the "Groove Agent Installation DVD" not the "Groove Agent Update Installation DVD". Swines.

Absolute swines.

But where there's a will, there's a way...


Attempt 3: Trick the installer

Being a techie I wonder. I wonder how rubbish they really are... Is the installer just looking for a DVD called a certain name?

ln -s "/Volumes/Groove Agent Update DVD"  "/Volumes/Groove Agent DVD"

Run the installer again.

Success!!!

The installer runs, it copies over the content from the DVD and there's my Groove Agent 3 sitting there, ready to run.

Goodliffe: 1, Steinberg: 0, (Steinberg Customer Support: -5)


But, we're not there quite yet

I fire up Cubase, pull in the virtual instrument, and a window pops up asking me to locate the content files. That's the content that the installer just installed. Into a standard place. Didn't it think to look there itself? Sheesh.

That's OK, I'll just use the file browser dialogue that appears to load it. Except that the content is automatically installed into "/Library/Application Support/Steinberg/Groove Agent".

Notice that first bit. Yes, "/Library". The folder that Apple now HIDES from users in Lion so they can't fry in innards of their OS. I physically can't navigate to the content. Genius.

The trick, of course, is to launch Finder, open the "Go" menu, and hold down the Command key. At this point "Library" magically appears in the middle of the menu's list of places you can go to. Select that folder. Navigate to the right directory in the Finder window that appears, and then drag the target directory into the patiently waiting application's file open dialogue.

What a palaver.

But that's it, I now definitely have Groove Agent 3 installed and running.


Whinge

Of course, I have a clue what's going on inside my computer, and was able to engineer this solution based on my experience and a selection of educated guesses. Goodness only knows what the average user would be able to make of this situation.

(Hopefully this blog post will help someone in time. Let me know if it does!)


Endnote

It seems that every time I want to sit down an use my computer to make music, the computer wants some love, wants its nappy changed, or wants feeding first.

 New driver required! Update available! Incompatibility detected!

Technology really can get in the way of being creative.